FAQs


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General
Registering Top
To register as a new user, click on Register at the top of the window. You will be asked for your name, a username and password, and contact information, including your email address. You must be at least 18 years of age to register.!
What is a Dutch auction? Top

Dutch auction is a type of auction where the auctioneer begins with a high asking price which is lowered until some participant is willing to accept the auctioneer's price. The winning participant pays the last announced price.

In a Dutch auction, the item being sold is initially offered at a very high price, well in excess of the amount the seller expects to receive. Bids are not sealed, as they are in some types of auctions. The price is lowered in decrements until a bidder accepts the current price. That bidder wins the auction and pays that price for the item. For example, suppose a business is auctioning off a used company car. The bidding may start at $15,000. The bidders will wait as the price is successively reduced to $14,000, $13,000, $12,000, $11,000 and $10,000. When the price reaches $10,000, Bidder A decides to accept that price and, because he is the first bidder to do so, wins the auction and has to pay $10,000 for the car.

Dutch auctions are a competitive alternative to a traditional auction, in which bids of increasing value are made until a final selling price is reached, because due to ever-decreasing bids buyers must act decisively to name their price or risk losing to a lower offer.

Reporting an Auction Top

Report a Auction always the user to report a auction to the webid.co.nz Support Team if that person fells that the auction has broken any webid.co.nz rules.


They can click on the Report this Auction button that is located in the Additional Details tab and then Auction details. Then they would fill in the report form that gets sent to the webid.co.nz Support Team.


Please Note: All reports are confidential your details will not be disclosed to the Seller


Please read the Terms & Conditions and Privacy Policy pages before reporting a auction to webid.co.nz Support Team.


Misuse of the reporting system is not taken lightly

Biding contract Top

Biding contract: By placing a bid you are making a CONTRACT between you and the seller. Once you place a bid, you may not retract it. In some states, it is illegal to win an auction and not purchase the item. In other words, if you don't want to pay for it, don't bid!

Buyer and Seller Arrangements Top
The buyer and seller are responsible for making their own arrangements to conclude the deal by payment and shipment. This auction merely offers a venue for buying and selling. We will not, and legally cannot, be held responsible in any way for any lack of performance by any and all parties. We simply provide a place that allows people to buy and sell. HOWEVER, do let us know of any problems. We can and will close the account of anyone who abuses our auction.
How do I pay for an item? Top
If you are the highest bidder when an auction closes, the item is yours, and you will need to pay the seller according to the terms of the auction. You will receive an email notifying you of your winning bid. The email will contain contact information for the seller, as well as button so that you can see the total due (shipping, handling, etc.) In some cases, sellers may opt to do calculated shipping rather than charge a flat rate, in which case you will need to contact the seller for a total amount due.
How do I retract a bid? Top

webid.co.nz doesn't currently have a mechanism for retraction. You will be asked to confirm your bid, so please take that opportunity to double-check your bid amount. Remember that if you are the winning bidder you are obligated to follow through with the transaction. If you believe that the description of an auction item has changed significantly since you placed your bid, you are encouraged to contact the seller directly to resolve the issue. If you are unable to come to a resolution, contact us at webid.co.nz

What is a Reserve Price? Top

Sellers will occasionally set a Reserve Price that is above the minimum starting bid, in an effort to make sure that they do not sell an item for less a specific amount. If a reserve price is in effect, then the seller does not have to sell the item unless the high bid meets or exceeds the reserve. Auctions with a reserve price will be noted in their listing, describing whether the reserve has been met or not. The actual amount of the reserve price may or may not be revealed to bidders in the auction description. When you submit a bid on a reserve price auction, one of three things might happen:

  1. If the reserve has already been met, then your bid will be submitted at one increment above the next highest competitor, in the same manner as an auction without a reserve price.
  2. If the reserve has not been met, and your maximum bid is also less than the reserve, then your bid will be entered at one increment above the next highest competitor.
  3. If the reserve has not been met, but your maximum bid is enough to meet the reserve, then your bid will be entered at one increment above the next highest competitor and at that point, the item will sell to the highest bidder.

If your maximum was above the seller's reserve, then webid.co.nz proxy bidding (if enabled) will defend your bid, up to your maximum. If you are the highest bidder at auction close but the reserve was not met, then seller is not obligated to complete the transaction.

How do I view auctions that I am bidding on? Top

At the top of the webid.co.nz page hover your mouse over My webid.co.nz Panel a drop down menu will appear. Then under the Buying category click on the Your bids link you will be able to see any items you are bidding on.

Can I leave feedback for a buyer/seller? Top

You can leave feedback for a buyer or seller after an auction has closed. The feedback at webid.co.nz is a simple positive/negative/neutral system. A feedback score is calculated on a percentage basis - for instance, five out of five positive feedback ratings equals an overall rating of 100%. To see your own feedback, or leave feedback for others, login and hovering your mouse over My webid.co.nz Panel at the top of the webid.co.nz page, then under My Account category click on Leave Feedback. Remember, members should do everything they can to resolve an issue before leaving negative feedback.

What is your policy on copyright infringement? Top

webid.co.nz is essentially an open marketplace, and it is up to individual sellers to insure that items they are listing do not violate copyright law. webid.co.nz is obligated to comply with general Copyright law and will remove auctions and may cancel members in violation of copyright at the request of affected intellectual property owners.

Basic Fees Top

This page sets out the fees charged by webid.co.nz.

There are no fees for browsing the site or using the services of the site, unless otherwise clearly stated.

There are no charges for buyers, such as buyer's premium charged by many auction houses, and no charges for just browsing or searching the site, but you do need to register if you decide to bid on an item or use other facilities of the site.

The fees are charged to the seller for a "normal" auction. In effect the person who places the auction pays the fees.

Commission fees are charged to your account immediately a listing closes successfully and are not refundable. If a Buyer fails to make payment for an item, a commission fee refund is made only when the Procedures for non-paying bidders (NPB) has been followed and completed.

You can find the webid.co.nz fees by Clicking Here!

Proxy bidding Top

Proxy bidding for all bids: Please bid the maximum amount you are willing to pay for this item. Your maximum amount will be kept secret; webid.co.nz will bid on your behalf as necessary by increasing your bid by the current bid increment up until your maximum is reached. This saves you the trouble of having to keep track of the auction as it proceeds and prevents you from being outbid at the last minute unless your spending limit is exceeded. Also, in case of a tie for high bidder, earlier bids take precedence. And, keep in mind that you cannot reduce your maximum bid at a later date. If you have bid on this item before, note that your new bid must be greater than your previous bid.

What features does webid.co.nz offer for free? Top

webid.co.nz actually has a great list of features, including some things even the "big guy" doesn't offer.


Free webid.co.nz features:
Image Gallery (upload up to 20 images) - Buy It Now - Dutch Auction - Relist - Reserve Price - Auction Setup - Extended Auction Durations (up to 3 weeks!) - Return Policy - Packing Slip - Reserve Price - Automatic Relists - Shipping Status ( The buyer and seller can update the shipping status from Item was Shipped to Item was Delivered ) - Seller Active Action Gallery (Displays the Sellers Active Auction list on the item page)

Hide my online status Top

Hide my online status will allow you to browse webid.co.nz while your online status displays offline.

You can hide your online status by checking the box for (Hide my online status) well you are filling in you username and password to login.

If you logged in to webid.co.nz with out checking the (Hide my online status) box and you want to hide your online status go to My webid.co.nz panel > Edit your personal profile page and check the box for (Hide my online satus) than click save changes.

How To Bid? Top

1. Register - You must be registered.
2. Learn more about the seller - Read the opinions of other users for the seller.
3. Learn more about the item - read the items description and ask any questions before bidding.
4. Ask a question - If you still have questions, then please contact the seller.

Login with Facebook Top

You can use your facebook account to login to your webid.co.nz account.

1. You can link your facebook account to your webid.co.nz account when you register for a new account on webid.co.nz.

2. If you have a account already on webid.co.nz you can link your facebook account to your webid.co.nz account in your Control Panel -> Edit your personal profile page.

3. You can unlink your facebook account from webid.co.nz at any time in your Control Panel ->  Edit your personal profile page

Changing language Top
You can change the language to a different language by clicking on the flag that is on the home page to change the language you want use.
This does not change the auctions description language.
Unpaid items Top

Any unpaid items that are not paid with in 30 days will be deleted from our database and will not show up in the winner and seller control panel that the item was buaght.